Returns Policy


At MEDISANDALS , your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

Important thing to note is that we will not entertain any exchange/refund at store if you order online without informing our online team first.

For more information please read more below :

Important:

  • All Sales are Final. 
  • No cash refund except for no-stock item(s) . Refund process will take within 30 days.
  • No cash refund on any defective items. We will do exchange only.
  • No refund on issue for example on situations : change of mind or just don't like the item. But, we are willing to help on you on exchange.
  • No cash refund on not suitable, not match, change mind situation
  • All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.
  • Customers can return damaged/wrong/faulty items (apart from sale items) within 5 days of receipt date for a refund of that item. Any lateness will not be entertained and item(s) will be returned to the customers.
  • Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
  • In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with all the tags and the original packaging. The goods will be inspected once received.
  • The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This includes the boxes, packaging and tags.



To start a return, you can contact us at  Support@medisandals.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at Support@medisandals.com


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item